THE ENCOURAGEMENT OF ERGO-ICONIC SERVICE VALUES TOWARD AGILE GOVERNMENT TO IMPROVE THE GOVERNMENT SERVICE PERFORMANCE

This research aims to prove that government services adopting an ergo-iconic service can improve their services, existence think, become entrepreneurial government, build, and create innovative ideas. used e-questionnaires distributed using snowball sampling technique. There were 202 respondents collected in a month, 20 days on February March 2020. The questionnaires through online media could limit the give answers. If they are under years old or same as those who have graduated from college, it be assumed often do transactions provided by government. Ergo-iconic values proposed this was independent variable. is proven contribute positively encourage agile improvement acceptance of community values. In addition, able touch provide comfortable functions succeed improving performance. originality indicators developed previous researches. implication results model public performance realize